Cross-Device Journey Audit
A structured review of how people move between phone, tablet, and desktop while using your app—where sessions break, which screens lose continuity, and what to fix first.
Who it is for
Product and growth teams who already collect event data but cannot explain why users abandon after switching devices.
Result you leave with
A prioritized map of handoff failures, annotated session examples, and a concrete remediation backlog tied to your current event schema.
What is included
- Intake call covering your app surfaces and known friction points
- Review of existing event definitions and identity stitching approach
- Sample path analysis across at least two device classes
- Written audit with ranked findings and suggested measurement fixes
- 90-minute readout with your product and analytics stakeholders
What is out of scope
- Implementation of tracking code or SDK changes
- Ongoing dashboard hosting or managed analytics tooling
- Paid media buying or creative production
How the work proceeds
- Scope and access alignment in the first week
- Path sampling and gap tagging in weeks two and three
- Findings draft, internal review, and live readout in week four